Privacy Policy

Gleyon Pvt. Ltd. ("Gleyon", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (gleyon.com), use our services, or interact with us in any way.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, email address, phone number, and company name when you fill in a contact or enquiry form.
Account Information: Credentials and profile data when you register for client portals or managed service access.
Technical Data: IP address, browser type, device identifiers, and usage analytics collected via cookies and similar technologies.
Communications: Emails, support tickets, and chat messages exchanged with our team.
Payment Data: Billing address and payment method details processed via PCI-compliant third-party payment processors (we do not store card numbers).

2. How We Use Your Information

To provide, maintain, and improve our services
To respond to your enquiries and provide customer support
To send service notifications, security alerts, and administrative messages
To send marketing communications (only with your explicit consent)
To detect, prevent, and investigate fraud and security incidents
To comply with legal obligations and enforce our terms
To analyze usage patterns and improve website performance

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following lawful bases:

Contract Performance: Processing necessary to fulfil a contract with you.
Legitimate Interests: For fraud prevention, network security, and improving our services.
Consent: For marketing communications and non-essential cookies.
Legal Obligation: Where required by applicable law.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

Service Providers: Third-party vendors (cloud hosting, email delivery, analytics) bound by data processing agreements.
Business Partners: With your consent, technology partners involved in service delivery.
Legal Authorities: When required by law, court order, or to protect rights and safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate data protection provisions.

5. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Typically:

Account data: retained for the duration of the relationship + 3 years
Enquiry data: 2 years from last contact
Security logs: 12 months rolling

6. Your Rights

Depending on your location, you may have the following rights:

Right to access the personal data we hold about you
Right to correction of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with your supervisory authority

To exercise these rights, contact us at privacy@gleyon.com.

7. Cookies & Tracking

We use essential, analytics, and preference cookies. You can manage your cookie preferences at any time via our Cookie Policy page.

8. International Transfers

Your data may be transferred to and processed in countries outside your home country. We use Standard Contractual Clauses (SCCs) and other safeguards to ensure adequate protection.

9. Contact Us

For privacy-related questions, please contact our Data Protection Officer:

Gleyon Pvt. Ltd.
Email: privacy@gleyon.com
Address: Gleyon Headquarters, info@gleyon.com