IT Problems Solved
Before You Notice
Them.
24 × 7 × 365 managed IT support — from end-user helpdesk to server incident response. Our engineers resolve 80% of issues remotely within the first contact, with guaranteed SLA-backed response times.
Complete Managed IT Coverage
From end-user password resets to critical server outage response — one contract covers your entire IT estate.
24/7 Helpdesk
Phone, email, and chat support for your end users — password resets, software installs, printer issues, VPN problems, and M365/Google Workspace help — any time, any day.
Proactive Server Monitoring
CPU, disk, memory, and service health monitoring with automated alerting. Engineers are notified before thresholds are breached — we fix issues before they become outages.
Patch Management
Automated OS and application patching on a defined schedule — tested in staging, deployed in maintenance windows, with rollback capability and monthly compliance reports.
Incident Response
P1 critical incidents acknowledged in 15 minutes with a dedicated engineer assigned until resolution. Full root cause analysis and corrective action report post-incident.
Endpoint Management
MDM management (Intune, Jamf), software deployment, antivirus management, remote wipe, and device compliance reporting across your entire laptop and desktop fleet.
Monthly Reporting
Detailed monthly service reports — ticket volumes, SLA adherence, system health scores, patch compliance %, and recommendations for infrastructure improvements.
Guaranteed Response Times
Service Down
Complete business service unavailable, data loss risk, or security breach in progress. Engineer assigned in 15 minutes, resolution target 2 hours.
Major Degradation
Significant performance impact or partial service failure with no workaround. Response in 1 hour, resolution target 8 hours.
General Requests
Service degraded with workaround, general support questions, or service requests. Response in 4 hours, resolution target next business day.
A Senior Engineer, Not a Script Reader
Every Gleyon support engineer holds at minimum a Microsoft MCA or AWS SysOps certification. You'll never be connected to someone reading from a troubleshooting script.
- All engineers are MCSA / AWS SysOps / RHCSA certified
- Dedicated account engineer who knows your infrastructure
- SLA service credits automatically applied if breached
- Ticketing via email, Slack, phone, or Teams — your choice
- Escalation to cloud architects or security within the same contract
- No ticket limits — flat monthly fee covers all users